These are the general terms and conditions of Petra GmbH ("Provider", "we")
Seat: Schumannstr. 27 60325 Frankfurt am Main
Telefon: + 49 (0) 6997546240, E-Mail:


These terms and conditions apply to all purchase agreements between us and our customers ("Buyer", "You") in the case of a corresponding inclusion agreement. Your terms and conditions are not part of the contract, even if we do not expressly disagree. Other collateral agreements do not exist. Corporate customers please note no. 8 of these conditions.


These terms and conditions apply to all purchase agreements between us and our customers ("Buyer", "You") in the case of a corresponding inclusion agreement. Your terms and conditions are not part of the contract, even if we do not expressly disagree. Other collateral agreements do not exist. Corporate customers please note no. 8 of these conditions.


Our offense for a varietà di potenziali acquirenti in cataloghi, brochure e sul nostro Website non sono vincolanti, is not indicated. A contratto comes rudely conclusive attraverso il tuo ordine (richiesta) gives a can and nostra accettazione esplicita or conclusive dall'altro, ad es. investing a conferma d'ordine or the merce ordinata. Se non abbiamo accettato il tuo ordine entered quattro giorni lavorativi (or 14 giorni lavorativi per le consegne all'estero) dopo la pubblicazione, non sei più vincolato tuo ordine.


To conclude a contract in electronic commerce - that is through our internet pages - only the German language is available. Please search for the desired products on our web pages on the categories or product search first. Clicking on the results list you will get the detailed information for the respective product and it will be possible to insert it in the desired quantity in the virtual cart with the "shopping cart" button without obligation. You can change or delete the contents of the cart. If you have all the desired products in the cart, go to the "cash desk". After declaring your personal data or accessing an already created online customer account again, we will ask for payment request and delivery request. Finally, in an overview, you will be given the opportunity to review all the information and the order again and, if necessary, correct it with the functions displayed there; only by pressing the "payment order" button is the order activated. Subsequently, you will immediately receive our confirmation of electronic receipt for your order to the e-mail address you provided, which in itself does not constitute a contractual declaration.

The contract text is stored by us. Only if you create and order an online customer account, you will have the opportunity later to access the content of these orders. The general terms and conditions are available on our website but only in the current version. We therefore advise you to permanently save our e-mails with the order confirmation, as they include the ordered products, which are attached to the terms and conditions of the contract.


(1) We offer payment methods Sofortüberweisung, Paypal, Credit Card and Ideal; the charge on the payment means takes place on the day the order is received. Depending on the scope of the order, the previous purchasing and payment behavior and a possible credit rating obtained, we reserve the right to refuse the desired payment method and to offer other payment methods. 

(2) For consumers, we reserve the ownership of the purchased item until full payment of the invoice amount. If you are an entrepreneur in your business or independent professional activity, a legal entity under public law or a special fund under public law, we reserve the ownership of the object of the sale until all outstanding claims from the business relationship have been settled with the buyer. The related security rights are transferable to third parties.

(3) The user has the right to compensation only if his counterclaims have been legally established or have not been challenged or recognized by us. Furthermore, you have the right of retention only if and to the extent that your counterclaim is based on the same contractual relationship.

(4) If the customer defaults on us with any payment obligation, all existing claims will be due immediately.

Until full payment, the goods delivered remain our property.


We deliver in Germany within 2-3 working days, unless otherwise specified in the article. 3 - 10 working days each are required for delivery to the remaining EU countries and Switzerland. If a part of the order is not immediately available, we are entitled to partial deliveries to a reasonable extent, the remaining goods are then reinstated without additional shipping costs.

We have the right to withdraw from the contract to the extent that the ordered goods are not permanently deliverable and we are not responsible for this circumstance (for example force majeure or non-delivery despite timely coverage, if we have not assumed the risk of supplying). In this case, we will inform you immediately and refund any advance payments made.


Our money-back guarantee is valid 14 days.  

To be entitled to a full refund of the amount paid, the item must be unused and in the same condition in which it was received. It must also be in the package sealed with the original transparent film.

2 single-use samples are sent in addition to the product to be used as a tester to avoid opening the package.

Please send your purchase back to our warehouse. In this case contact us via e-mail:

Refund (if applicable)

Once the return is received and checked, we will send an e-mail to inform the customer that we have received the item. We will also notify the approval or rejection of the refund. If approved, the refund will be processed, and a credit will automatically be issued to your credit card or payment method used.


To return the product, you must send the product by post to the address you will get in our reply.
The return shipping costs are at the buyer's expense. Shipping costs are not refundable. If a refund is received, the return shipping costs will be deducted from the refund.


Statutory liability for defects applies for a period of two years from delivery. Please contact us, our contact details are mentioned at the beginning of these conditions.


Right of withdrawal: You have the right to withdraw from this contract within fourteen days without giving an explanation. The revocation period is fourteen days from the day you or a third person appointed by you, who is not the carrier, has or has taken possession of the last goods. To exercise the right of withdrawal, it is necessary (Petra GmbH, Schumannstrasse 27, 60325 Frankfurt am Main, Telephone: + 49 (0) 6997546240, E-Mail: by a clear declaration (for example, one with the post sent letter, fax or e-mail) about your decision to withdraw from this contract. You can use the attached model withdrawal form, which is not required. To maintain the cancellation period, it is sufficient for you to send notification of the exercise of the right of withdrawal before the withdrawal period expires.

Consequences of withdrawal: In case of withdrawal from this contract, we have sent you all the payments we have received from you, including shipping costs (except for the additional costs arising from providing a different type of delivery than the one offered by us choose the most favorable standard delivery), immediately and no later than fourteen days from the day the notification of cancellation of this contract was received by us. For this refund, we will use the same payment method used in the original transaction, unless otherwise expressly agreed with the user; In no case will you be charged for the reimbursement fees. We may refuse reimbursement until we have received the goods or until you have provided proof that you have returned the goods, whichever is earlier.

You must return the goods to us immediately and in any case no later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods within fourteen days. We will support the costs of returning the goods to Germany if you request our return slip (DHL) for return and use as intended. Otherwise the direct costs of returning the goods are borne. You must pay only for any loss of value of the goods, if this loss of value is due to a treatment that is not necessary for the examination of the nature, characteristics and functioning of the goods.

Note: the right of withdrawal does not apply to contracts for the delivery of sealed goods which, for reasons of health or hygiene, are not eligible for return if their seal has been removed after delivery.

Modulo di recesso tipo
(Se si desidera annullare il contratto, si prega di compilare questo modulo e inviarlo di nuovo.)
For Petra GmbH, Schumannstr. 27, 60325 Frankfurt am Main, E-Mail:
- I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following products: - Ordered (*) / received on (*):
- name of the consumer (s):
- address of the consumer (s):
- Signature of the consumer (s):
(only on message on paper)
- Date:
(*) Cancellare come appropriato.


These terms and conditions are not intended for buyers who are entrepreneurs (§ 14 BGB). Entrepreneurs are required to enter into contracts with the supplier for separate conditions for corporate customers; Only in this case the supplier guarantees the conditions of the corporate customer. The supplier has the right to withdraw from the contract if a buyer proves to be an entrepreneur when these conditions are incorporated.


German law applies to the exclusion of the United Nations sales law and the reference standards of international private law. The mandatory consumer protection regulations in the purchaser's place of residence remain unaffected.