Here you will find all the shipping information. If an answer to your question is not present, contact us at any time firstname.lastname@example.org
How much is shipping?
We ship our packages via SDA or other courier (max. 2-3 working days). Shipping to Italy is free.
How can I pay for my order?
You can pay by credit card and Paypal. For the mark we will evaluate case by case, send us an email to email@example.com.
Can I change or cancel my order?
If your order has been shipped, please wait to receive it and, after receiving the order, contact us at firstname.lastname@example.org.
We remind you that, once the confirmation has been made, the order can no longer be canceled and the cost of the return shipment is at your expense.
My package arrived damaged. What can I do?
If the product you purchased should have a defect, Vitayes Italia will fully take over the return subject to the following control procedure:
Contact our customer support (email@example.com) and describe the problem you have encountered by adding photographic documentation, which will create the authorization for the Return Service. Subsequently, a new waybill will be generated, which will be sent to you by e-mail and which you will have to print and apply on the package. No additional shipping costs will be charged.
As soon as the goods return to the warehouse, the conditions will be checked. If suitable for the return, within a maximum of 30 days the refund will be processed including the shipping costs incurred by you.
How are returns managed?
Our money-back guarantee is valid 14 days.
To be entitled to a full refund of the amount paid, the item must be unused and in the same condition in which it was received. It must also be in the sealed package with the original cling film. Otherwise a part of the sum will be deducted in relation to the state of use of the product sent back.
In fact, with the INSTANT AGEBACK tube 2 single-use samples are sent in addition to the product to be used as a tester to avoid opening the package.
Here is the return section: https://www.vitayes.it/pages/refund-policy
How are repayments paid?
We generally use the same payment that was used to purchase our products.